Privacy Policy

Last updated: June 17, 2025

Clicxo operates this mobile application, store, and website to offer you a unified shopping experience across a multi-vendor marketplace, food delivery, and grocery delivery (the "Services"). This Privacy Policy explains how we collect, use, and disclose your personal information when you interact with our Services, including placing orders and communicating with us. If any part of our Terms of Service conflicts with this Privacy Policy, this Privacy Policy controls regarding the collection, processing, and use of your personal information.

By using Clicxo’s Services, you agree to the terms of this Privacy Policy.

Personal Information We Collect

We may collect the following categories of personal information:

  • Contact Details: Name, phone number, delivery address, billing address, and email address.

  • Account Information: Username, password, and account preferences.

  • Transaction Information: Items you view, place in your cart, purchase, return, or cancel, as well as your order history.

  • Device Information: Information about your device, browser, IP address, and network connection.

  • Usage Information: Interactions with the app or website, such as navigation patterns.

Note:
We do not collect financial information such as credit or debit card details, as all payments are cash on delivery (COD).

How We Collect Personal Information

  • Directly from You: When you create an account, place an order, or contact us.

  • Automatically: Through your device when using the app or website.

  • From Our Service Providers: Such as our delivery partners and technical support providers.

How We Use Your Personal Information

We may use your personal information to:

  • Provide and Manage the Services: Process your orders, arrange deliveries, handle returns or exchanges, and manage your account.

  • Improve the Services: Understand usage trends to enhance our platform.

  • Communicate with You: Contact you about your orders or customer service inquiries.

Note: We do not send promotional emails or push notifications.

How We Share Personal Information

We may share your personal information:

  • With delivery partners to fulfill your orders.

  • With Shopify, which powers our platform and provides hosting and technology services.

  • With service providers who help us operate our platform, such as technical support and order management.

We do not sell or share your information for advertising purposes.

Children's Data

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority.

Security and Data Retention

We use reasonable security measures, but no system is completely secure. We retain your information only as long as necessary to provide the Services, comply with legal requirements, and manage our business.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information.

  • Request deletion of your personal information.

  • Correct inaccurate personal information.

You can exercise these rights by contacting us using the information below.

International Transfers

We may transfer your personal information to countries outside your place of residence, including to Shopify’s servers, in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted here with the "Last updated" date.

Contact Us

If you have any questions or wish to exercise your privacy rights, please contact us:
📧 Email: contact@clicxo.com
📞 Phone: +96181950451